Frequently Asked Questions

Q: Can anyone order from our online nursery and get wholesale pricing?

 A: Sure! anyone can order wholesale without a license. All we ask is for the minimum order amount of $150.00 to buy wholesale.

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Q: I am out of state,I'd like to place an order but we are concerned about our plants drying out in transit.

A: All Bare root plants & trees are packaged in accordance to American Nurserymans' standards. We dip every bare root plant in terrasorb moisture gel to seal  moisture in the roots. We  then  surround the root system in peat moss and wrap in plastic to further protect your plants for transit.This is old school and we guarantee you no one in the nursery industry packages plants to retain moisture like we do.We dig all plants fresh prior to shipping. We keep no plants in a cooler, we keep them in the fields planted until the day prior or the day "of" shipping.

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Q: Need Contact Numbers other than to place an order

A: To Check on an existing order,problem with an order or to get a tracking number call Customer Service at 931-692-4837  or send an email customerservice@dntnursery.com

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Q: I'd like to place an order but how do i know that DNT Nurseries  sells quality stock?

A: We are State Certified, members of the American Nurseryman's Association, have a gold seal with Dunn & Bradstreet, CCR governmental certified .These are very trustworthy, licensed establishments with very high credientials.Check us out at these agencies that are trustworthy.There will always be competition trying to over shadow the competition but we've stood the test of time. With us being a 3rd generation family owned business with over 56 years backing us and good state credientials, it's hard to destroy an honest, hard working business with any online slander and defamation campaign designed by a competitor. Call us if your in doubt. We have customer's in every state.We will give you refrences if needed.

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Q: Can I Place Orders By Phone?

A:  Yes Call Order  Order Line at  931-692-4252 or 931-692-4250 but it's very secure when you place them online and you can take advantage of our discounts when ordering online.
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Q: What about my hardiness zone?

A: All of the plants we sell will have an hardiness zones located on the lower part of the page of the plat of intrest.We are in zone 6-7 and most plants we grow are good for zones 3-8.

Q: What is my hardiness planting zone?

A: http://www.garden.org/zipzone/ this tells you what planting zone you are in.

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Q: Can anyone order from our online nursery

A: As long as you meet our minimum order of $150.00 and our minimum order quantities you are welcome to order at our wholesale prices.

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Q.Can I Call To ask A Question On A Specific Plant ?

A.Phone Lines are for orders only.We do not offer support on what types of trees to purchase or answer questions about specific plants.When you call us you need to know what you want to order and be ready to place an order.Office help is not horticulturists so only call  for information on our availability,to place and order or large quantity ordering. ____________________________________________________________________________

Q: What if i only need 1-10 plants?

A: We have a retail site for purchasing less than what our wholesale nursery requires.The retail site is www.quick-growing-trees.com

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 Q: What Type Trees or Wetland Plants Do I Need For My Design

A: Please do not call our office wanting landscaping ideas or what trees to choose.We are a wholesale business and not in the landscaping industry. Do all your necessary homework and then call us to place orders or check availability. Phone lines are for orders and order related availability questions only.

To ask about shipping, please email sales@dntnursery.net and we usually answer all emails within the hour.

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Q.Can I get a price break on large quantity orders?

A. Absolutely-you can get a 25% discount on quantity ordering over 3,000 plants.Shipping goes down 50% also. So large quantity orders,please give us a call or send a fax for a special price wholesale. Also we will split the shipping costs when you order large quantity bareroot stock including trees, shrubs, perennials, wetland plants and ferns totaling over $5000.00

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Q:Where is DNT Nursery Located?

A.We are located in Middle TN. We do not have a storefront, just a shipping warehouse and alot of tree farms we dig from.Your welcome to come and pickup orders but you will need to place them and we will dig everything and take to one field closest to your address.

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Q: How long after I order will my plants be shipped?

A. We will ship out orders within 5-7 days or if your not ready to take shipment, simply put a note in the comments section of online orders the date you'd like order shipped.

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Q: Do you guarantee plants and trees that come from your wholesale nursery?

We are wholesale.You are paying for wholesale stock and we charge  wholesale grower prices.When you purchase retail, you are paying for a replacements at triple and quad druple prices .We can not guarantee a plant to live.We guarantee you excellent stock in great condition when received.If it's not received in excellent condition,send it back for a full replacement within 24 hours.

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Q: How long after I submit a request for a quote  will I get a response? Fax us your quote or bid lists to 931-692-4266 or email them to sales@dntnursery.net.

A: We answer all quotes the day they are received. If not receive same day, call us!

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Q: What If I Order and Then Try To Get A Chargback?

A: Call us. We report all chargebacks to collections and after 30 days. we report  to the 3 major credit bureaus as deliquent. This severly lowers your credit score as well as cripples your ability to get a loan, line of credit or a major credit card.

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Q: I dont know DNT Nursery from Adam??????

A: DNT Nursery has been around along time. From 1946 the first generation of nursery growers started a family owned nursery in a chicken house. Passed down two more generations, DNT Nursery has grew to one of the largest availabilites in the Southeastern United States with a larger variety of stock than 4-5 comptitors has all combined.Check out our BBB Rate, Dunn and Bradstreet, American Nursery Association and CCR Ratings. Out of 4,014 customer to date, we couldnt satisfy 24! Thats phenonimal not even 1%.

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Q: When does shipping season start?

Perennials-Year Round                   Ground Covers-Year Round

Ferns-Year Round                              Wetland Plants-Year Round

Balled Stock-September-April 15th    Bareroot Stock- Sept-May 31st (we have a cooler)

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Q: How is stock delivered?

A: We ship UPS all bareroot stock under 6 feet.Common Carrier for trees over 5 feet. Balled Trees must ship via semi trucks. Look under the balled tree catagory for shipping companys for a freight rate our under shipping for more information

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Q: What if I dont Plant My Trees or Plants the Day They Arrive?

A: No worries. We dip each plant, tree and shrub in tera-sorb.This is a silicone-base gel that retains moisture in fragile bare root plants for upto 9 days.Transit time is usually 2-4 days.You have a 5 day window.Thereafter,put plants in moist, cool cellar or garage and water roots daily until they can be planted. Do not let your plants get below freezing (31 degrees). Wrap roots or put potting soil over fragile bare-roots if you must store in cooler than 31 degrees.

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Q: Can I Order Now For Fall 2011 Delivery?

A: If you want to guarantee availability, you need to place your orders now. We do not guarantee any item lasting from day to day. However,we will tag your stock in the fields and dig fresh in Spring If you do place order now. It must be pre-paid in order for us to tag and care for it until the specified date needed.

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Q: What About bidding A Job For me?

A: Fax us your list. We answer all requests for quotes same day. Our fax number is 931-692-4266.

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Q: Contact Information

Shipping Department (To check on an existing order) 931-692-4837

Sales Questions 931-692-4252

Sales Questions 931-692-4250

Fax Sale Dept. 931-692-4266

Customer Service  & Shipping Department (For Claims) 931-692-4837

Fax Shipping Dept. 931-692-4838

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Q: I need To Place A Phone order,Where Do I Call?
 

A: 931-692-4252

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Q: Can I Fax An Order?
 

A: Absolutely. Fax Your Orders to 931-692-4266 We wll fax you back an invoice back with shipping charges same day

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Q: My Box is damaged from transit,what do i do?

A: Call the carrier and file a claim.We are not responsible for damaged packages in transit.We will be helpful to you providing you with any invoices and needed information pretaining to the shipment.

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Q: I live Out of the Country, Can I order?

A: Our minimum order for international shipping is $5000.00.We obtain all federal phyto sanitary certifications,border documents and invoices for border releases.We have shipped interntaional for 17 years.We know the rules.Try us first!

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Q: Can I use a credit card to place order?

A: We only accept visa or mastercard, for $1000 or less but accept checks,money order,cashiers checks and wires.

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Q: Can I pick my order up and pay then?

A: All orders must be pre-paid before we dig.Picking your order up is fine and preferred,but due to some folks not paying and not picking their orders up at all has made us have to enforce this rule..  

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Q: How Can I check On An Order To See If Has Been Shipped or If I have a problem with a shipment received?

A.Call Our Shipping Department at 931-692-4837 or send a fax 931-692-4838 and someone will get right back to you. You can also send an email at sales@dntnursery.net

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Q: How much is shipping?

A: 17% for ups